Privacy Policy

We recognize that you may be concerned about how we use and disclose your personal information. Your privacy is very important to us, and the following will inform you of the information that we, Malibu Heating and Air, may collect from you and how it is used. By using our website, you are accepting the practices described in this policy.

Information Collection

We may collect non-personal information, such as your domain name and IP address. This information reveals nothing personal about you other than the IP address from which you accessed our site. We may also collect information about the type of browser you are using, the operating system, what brought you to our website, and which of our web pages you visited.

If you communicate with us regarding our website or services, we will collect any information you provide in your communication.

We may contact you via phone or email to share promotions, updates, or changes to this privacy policy.

Information Use

We use the collected information primarily for our internal purposes, such as:

• Providing, maintaining, and improving our services
  
• Responding to inquiries
  
• Enhancing our customer service
  
• Evaluating and improving website performance
  

Security

We take appropriate security measures to protect your information both online and offline. Sensitive data, such as credit card information, is encrypted and transmitted securely. You can confirm this by checking for “https” in your browser’s URL.

Only authorized employees who need the information to perform a specific job (e.g., billing or customer service) are granted access to personally identifiable data.

Cookies

Our site uses cookies to help improve your browsing experience and track usage trends. Cookies do not contain personally identifiable information and can be disabled in your browser settings.

Sharing

We will not sell or share your information with third parties for marketing purposes.
However, we may disclose information if required by law or in good faith belief that such action is necessary to:

• Comply with legal obligations
  
• Protect and defend our rights or property
  
• Prevent misuse or fraudulent activity
  

Text Message Compliance

By providing your phone number and opting in, you consent to receive SMS messages from Malibu Heating and Air, which may include:

• Appointment reminders
  
• Service updates
  
• Promotional offers
  

Opt-Out: You may opt out at any time by replying “STOP.”
Message Rates: Standard message and data rates may apply.

Consent

By using our website, you consent to our collection and use of information as outlined in this policy. Updates will be posted on this page as needed.

Malibu Heating and Air
40 Monte Vista Way, Gilroy, CA 95020
Phone: (408) 290-3559
Email: Sales@malibuheatingandair.com